Security Center
BCU is committed to ensuring the safety of your account information.
Our Security Department constantly monitors daily activities, industry trends, and best practices to protect your accounts.
By staying vigilant and proactive, you can help us ensure your information remains safe.
What Not To Share
Your Credit Union will never ask for:
Your Card Details
We’ll never request your full credit or debit card number, expiration date, or security code (CVV).
Your Digital Banking Credentials
We’ll never ask for your Digital Banking username or password.
Your MFA Code
Never share the temporary multi-factor authentication code used for logging into Digital Banking.
Your PIN
Don’t share your PIN with others and use caution when inputting it during transactions. If you believe your PIN has been compromised, you can easily update it.
Your Account Number
We’ll never ask for your account number. Don’t write or record this in an unsecure place. If you believe your account number has been compromised, please contact us immediately.
Safeguard What’s Yours
Use these resources to keep your accounts secure:
Card Controls & Alerts
Easily and instantly block or unblock your card, set up travel notifications, and configure personalized alerts right within Digital Banking.
ID Theft Monitoring
Stop identity theft in its tracks with monitoring tools from SavvyMoney®.
File A Dispute
You can file a credit card dispute or fraud claim directly in Digital Banking. You can also visit a Branch or call us directly at 800-388-7000.
Call Security
If you receive a suspicious call appearing as BCU or someone else, hang up and call us directly at 800-388-7000.
Website Safety
Identity thieves can lure you in with fake websites. Here’s how you can stay clear.
SMS Fraud
Text alerts from the Credit Union will only come from one phone number. Delete any suspicious messages and don’t tap on links.
Email Safety
Think twice before you engage with an unsolicited email. Understand how to identify phishing scams.
Zero Fraud Liability
Visa’s Zero Liability Policy* guarantees that you won’t be held responsible for unauthorized charges.
Listen & Learn
Hear from the Credit Union’s security experts on how to protect your financial well-being.
Too Good To Be True #NotAnAd podcast
Cybersecurity & Financial Wellness podcast