Elevating Your Experience

Yes, please visit your device’s App Store and update the BCU Mobile Banking app to continue to the elevated experience. Be sure to update your web browser for desktop access, too

We’ve upgraded Digital Banking to deliver even more innovative and in-demand features. Important day-to-day tools that you rely on did not change.

We’ve upgraded your Digital Banking experience with a clean new look that’s consistent across all devices, like desktop and mobile, along with feature enhancements to help you manage your finances easily and securely, like:

• A Financial Learning Center, previously Life. Money. You., offering well-Being tools including spending analysis, spending forecast, financial health checkup, and the ability to link account balances and activity from other financial institutions.
• Card Controls & Alerts that let you manage credit and debit cards in one place. View transactions, set alerts, set customized criteria for when a purchase is declined or accepted, turn cards on or off, set travel notices, and more.
• A streamlined, intuitive, and personalized dashboard. You can customize what you see to personalize your experience – such as turning tiles on/off, reordering and hiding accounts.
• Security Profile Lock notifies you in real-time when unrecognized devices login to your account.
• Student Loan access now allows you to see your balance information, add a nickname, and perform account management related activities.
• Investment Account access now allows you to see your balance information, add a nickname, and perform account management related activities.

You will see red transactions with a negative sign to indicate debits to your account balance. Please be aware this does not indicate that your overall balance is negative. You can quickly reference your overall account balance to verify the balance information.

Verify, add, or modify bill payments using Bill Pay within Digital Banking. If you have multiple profiles, which include both primary and/or joint accounts, you may need to switch profiles to complete bill payment transactions. To switch Digital Banking profiles in the app, choose Menu, then choose Switch Profile.

To set up profile pictures using the mobile app:

1. Navigate to the profile of choice
2. Choose Menu
3. Then Settings
4. Then Profile
5. Select the profile image
6. Then add an image from your photo library or take a photo
7. If you have multiple Digital Banking profiles, please switch profiles and follow the same steps as above

To set up nicknames using the mobile app:

1. Start on the Accounts list in mobile banking
2. Choose the share or loan you would you like to nickname
3. Select Details
4. Under Account Nickname, choose the pencil icon
5. Enter your nickname, and select Save